Frequently Asked Questions

Mr Oopy is a fun, educational children's entertainment brand with over 120 Italian videos and 300+ English videos. We create catchy songs, dances, stories, and activities that make learning languages and life skills exciting for kids!

Our annual subscription gives you unlimited access to all videos, songs, and resources. You get a 3-day free trial when you sign up, and you can watch on any device — phone, tablet, computer, or TV.

Yes! You can cast from your phone/tablet using AirPlay, Chromecast, or simply log in on a smart TV browser or use the YouTube app where many videos are also available.

Absolutely! Thousands of teachers across Australia and overseas use Mr Oopy in the classroom. All videos are curriculum-friendly, perfect for Italian and general early learning.

Videos are available for streaming only. However, many of our songs are also on the Mr Oopy Music Album which you can download and keep forever.

You can cancel anytime from your account dashboard. There are no long-term contracts — just log in, go to Subscription, and cancel. Your access continues until the end of the paid period.

Yes! Mr Oopy offers live shows for schools, kindergartens, and events across Australia. Contact us at hello@mroopy.com for availability and booking.

Our content is designed for ages 2–10, but many families and teachers use it from babies right through to Year 6. The songs and movements are perfect for little ones and older kids alike.

Email us anytime at hellomroopy@gmail.com. We usually reply within 1–2 business days and love hearing from you!

We are committed to ensuring your satisfaction with our services. If you are not completely satisfied, you can request a full refund within 30 days of your purchase. To be eligible for a refund, please note the following:

• Refund requests must be made within 30 days of the transaction date.
• The request should include your order number and reason for the refund.
• Refunds will be processed to the original payment method used at the time of purchase.
• Refunds may take up to 5-10 business days to appear in your account, depending on your bank or credit card issuer.
• Services or products already used or accessed may not be eligible for a full refund.

To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.

On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.

Once you sign into your account, navigate the Catalog section (or equivalent section name) in the top menu to access all of our videos.

Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.

No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.